FAQ

Sharman's Proper is a pie delivery service in Toronto. We offer a monthly subscription service where we deliver freshly made pies to your home.

They are made in Toronto, with fresh and handpicked ingredients for maximum quality and to keep grandma's recipe to the letter (or to keep grandma proud).

With each delivery, you will receive the pies of your choice. Then you just have to heat and eat it.

You can freeze our pies for a long time and it will be safe to eat, but the quality will deteriorate so it's best to eat it within 3-4 weeks after delivery. Remember to keep it the coldest part of the freezer, such as the bottom or the back of the freezer - or during Toronto's severe Winters, you can store it outside (just keep in mind that raccoons love pies too).

We highly recommend you recycle and reuse.  In fact, our quality packaging can be reused as you see fit, it can even be used for leftovers for you to take to work...  not that there will be any leftovers.

We currently deliver only to Toronto. In doubt, contact us and we will be happy to help! If we are not available in your area yet, email info@sharmansproper.ca and we'll let you know as soon as we launch in your neighbourhood.

Yes, we will send you monthly deliveries - depending on the plan you choose, but there is no minimum commitment. You can skip a delivery or cancel your subscription at any time before the monthly cutoff.

We ask subscribers that want to cancel or skip an order to do so 15 days before the delivery date, which is every first Tuesday of the month.

No cancellation fees, and no start up fees.

Our payment processing is managed by Stripe, one of the largest online payment platforms for online stores and retail point-of-sale systems. All credit card information is stored on their encrypted servers, which are compliant with strict security regulations. Stripe receives billions of dollars in online payments annually, and is our partner of choice to ensure the security of your payment information.

Unfortunately when the weather is bad Sharman's Proper deliveries can be delayed. In certain rare instances, some deliveries may need to be pushed a day later for the safety of our delivery partners. If you have any questions, don't hesitate to reach out.

You can cancel your subscription by contacting us by email (info@sharmansproper.ca) or by phone at (416) 901-PIES (Mon-Fri 8AM-5PM).